Also, you must trigger Outlook to make the connections within ten minutes of pressing Continue. Note that you must use the credentials for the account you are adding to Outlook - if the browser is already signed into another account, you must sign out first. This will allow ten minutes for Outlook to register as an approved connection. If necessary (it's usually not), enter the letters in the distorted picture then press Continue. If you use a webmail service such as Gmail you have to set up an email client to be able to do this. If there is still a problem, try clearing Captcha: visit and sign in with the Gmail username and password. NB: Even if you have checked this before, check it now because Gmail disables this access if it is not in use. This is essential for IMAP, POP and SMTP connections. Under Security, scroll down and enable access for less secure apps. If 2SV is not enabled, you must enable less secure access: sign into the account using a web browser at, then go to Settings > Accounts and Import > Other Google Account settings.
